Party Policies & FAQs
For evey star, just as they are.
•💸 To secure your spa party date, a non-refundable deposit of $100.00 is required.
•📅 Party Times Available:
- Fridays: 4:00 PM – 8:00 PM
- Saturdays: 11:00 AM, 2:00 PM, & 6:00 PM (Pajama Party only at 6 PM)
- Sundays: 11:00 AM & 2:00 PM
•📩 Deposits are accepted only after your reservation is discussed and confirmed by a Mix It Up Spa Bus team member.
•💻 All payments are made directly through our website via secure Stripe Checkout.
We also accept Afterpay, Google Pay, and Link for a faster, seamless checkout experience..
•⚠️ Please do not submit payment until you receive booking confirmation.
•🚫 All deposits are non-refundable. Cancellations will require a new deposit — no exceptions.
• 💵 Remaining balance is due in cash on the day of your event.
• ⏱️ Bookings made less than 2 weeks in advance will incur a $50 rush fee.
• 🧾 PayPal is the only method accepted for deposits and is subject to standard processing fees.
• 🏡 We bring the Mix It Up Spa Bus directly to your desired location!
• 📏 We require:
- 25 ft of flat, safe parking for the Spa Bus
- No parking in driveways, on steep hills, or uneven terrain
• 📣 Please notify neighbors in advance and ensure space is reserved.
• 👭 Standard packages include up to 8 guests (including the birthday child).
• ➕ Additional guests can be added for a fee – contact us in advance.
• 🔞 No children under 5 are allowed onboard.
• 👶 Siblings not included in the guest count are not permitted.
• 💰 An 18% gratuity will be applied to events with more than 10 guests.
• 📌 If fewer than 8 guests attend, full package price still applies.
• 📍 We serve Winston-Salem, Charlotte, Durham, and Raleigh, NC.
• 🚗 Travel Fees:
- $50 for areas outside Winston-Salem
- $90 for extended areas (Charlotte, Durham, Raleigh)
• 📷 We may use party photos for promotional use on our website or social media.
• 📝 Photo release forms will be required at each event.
• 📋 Parents must notify us of any allergies or medical concerns.
• 🧴 For severe allergies, parents must provide alternate spa products.
• 🙅 We reserve the right to refuse service to any child without appropriate accommodations.
• 🤧 Children showing signs of illness will not be allowed onboard.
• 🚫 We reserve the right to deny service to any visibly ill guest.
• 🕓 Parties begin at their scheduled time and cannot be delayed.
• 💲 A $50 fee applies to events starting more than 10 minutes late.
• 👨👩👧 Parents are not allowed on the bus during the party (except guest of honor’s parent).
• 🍕 No food or snacks allowed on the Spa Bus.
• 🥤 Light refreshments and beverages will be provided for guests.
• 🔧 In the event of mechanical issues, the party will move indoors (if possible).
• 🎉 We’ll recreate the spa experience indoors with the same fun and energy.
• 🖊️ Parents must provide signed photo & liability forms for all guests.
• 🚪 Client agrees to provide access to the home if needed.
• 🚫 Clients are responsible for ensuring no interference with Spa Bus parking.
• ⚖️ Clients agree to hold harmless Mix It Up Spa Bus for damages or incidents, including weather-related cancellations.
• 💵 All prices are subject to change without notice.
• 🚷 We reserve the right to refuse service for safety or health-related concerns.